Patient Experience

Ways in which we can enhance your experience at the surgery:

Hearing Induction Loop

At our GP surgery, we are committed to making healthcare accessible to everyone, including patients with hearing difficulties. We are pleased to offer a hearing loop system to enhance communication for those who use hearing aids. The hearing loop system transmits sound directly to hearing aids or chclear implants equipped with a T-coil setting. This reduces the background noise and ensures that speech is clear and understandable.

Translation Services

We can arrange for telephone translation services, please inform us at time of booking if you require this service.

Visually Impairment

We record an alert on the medical records of patients with a visual impairment to ensure that we can assist when it comes to reading the call screen in the waiting room.

British Sign Language (BSL)

We can arrange for a BSL interpreter to attend your appointment if we are given prior notice at time of booking.

Disabled Parking

There are a number of clearly marked disabled parking bays in the car park.

Baby Change

We have baby change facilities located in the patient toilet.

Adult & Child Parking

We have a designated adult & child parking space in the car park.

Car Park Access in Bad Weather

While the car park is usually open all-year round, we may need to close it occasionally for safety. If we can’t ensure the area is fully safe, we will restrict access to a gritted and marked pedestrian walkway via the gate. This decision applies to all users, and we will regularly monitor conditions.

We’ll try to notify closures or restrictions on the local area community Facebook page.

We understand closures can be inconvenient, but safety is our priority. NHS regulations don’t require GP surgeries to provide parking and we are fortunate to offer this facility most of the year.

Use of the car park is at the owner’s risk. Thank you for your understanding.
The car park is for surgery parking only. Please do not use our car park for school pick up / drop off parking or any other use. Thank you.

Contact Us

At Fieldhead Surgery, patients and healthcare professionals work together to ensure the most appropriate care is provided.

We believe our patients make our practice and it is the reason why we focus all our efforts to ensure we run a smooth and effective practice. We have a set of core values which our staff work towards.

Send us a Message

Feel free to ask any questions over the phone, or get in touch via our contact form below. Your message will be dispatched directly to our staff who will answer as soon as they can.